Problem
The video stream from the Videon decoder is not at the expected quality or is not showing
Solution
There could be a number of reasons why the quality of the decoded stream is not as expected or the video is not showing at all. The following are some things to check.
- Check if VLC or another decoder can decode the incoming stream at the expected quality
- If VLC or another decoder has the same result as the Videon decoder, ensure the encoder is on
- Ensure the decoder’s set output resolution is supported by the receiving display/monitor
- If decoding RTMP, double check the RTMP URL is valid
- If decoding Multicast or Unicast
- Ensure you are using a valid multicast or unicast IP as well as the right port on both the encoder and decoder
- Set up encoder and port forwarding before setting up the decoder
- Sometimes an invalid input source to an encoder can cause issues down the line. Check to make sure a valid, supported source type is being used on the encoder side. Information can be found on the Encoder tips page