Problem
An error message is appearing in either the Encoder Control screen or one of its sub-menus
Solution
Below is a list of possible error messages and their likely solutions:
“Error saving settings”
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Clear the cache and refresh the web UI (in most browsers this is done by pressing CRTL + F5)
“Unable to encode”
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Check the source matches the accepted inputs in the product data sheet or product manual found on the Videon resources page
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Ensure source appears on a separate monitor
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Ensure the source is not HDCP protected (such as a Blu-Ray player, DVD player, or gaming consoles)
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Perform a Reboot/Power Cycle
“Cannot connect to RTMP URL”
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Ensure the correct RTMP URL is being entered
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Check if the Videon device can stream to another streaming provider (YouTube and Facebook are free, if you do not have access to another streaming provider)
“Server access denied”
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Ensure the right credentials are being used (username/password)
“Video format error”
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This means there is something wrong with the compatibility of the stream with the RTMP packaging format, ensure the stream is compatible with RTMP packaging
“Unable to process steam”
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This means there is some issue with packaging the stream into FLV
“RTMP server is closed”
- Check if everything is functioning as expected from the end of the streaming provider