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Generic RTMP Stream to Mux

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Using a Generic RTMPS setup to stream to Mux is a little different than a standard RTMP stream. This article will provide step-by-step instructions to set up your Mux stream using Generic RTMP with a persistent stream key.

Table of Contents

  1. What You Need
  2. How to Stream to Mux Using Generic RTMP
  3. Troubleshooting
  4. Need Help?

What You Need

  • Mux account (Sign up here)
  • Videon device with Generic RTMP output capability
  • Stable internet connection

How to Stream to Mux Using Generic RTMP

Step 1: Create a Live Stream in Mux

  1. Log in to your Mux account.
  2. Go to Video > Live Streams.
  3. Click Create new live stream. If you don’t have any live stream on Mux, it would be Create your first live stream. Check this article for details on creating a live stream.
  4. After sending POST request to the /live-streams end point following instructions in the article linked above, you will receive a response including a Playback ID and a Stream Key. Copy the Stream Key —you’ll need it in the next step.

Step 2: Set Up Your Videon Device

  1. Open the Videon Web UI or LiveEdge Cloud in your browser.
  2. If you are on the Web UI, navigate to Encoder Control > Outputs. If you are on LiveEdge Cloud, go to your device under Devices → All devices tab in the left, then select Configuration > Outputs.
  3. Select an existing RTMP output profile, or create one using “Add Profile“ (Web UI) or “Create Output“ (LiveEdge Cloud), then select RTMP.
  4. Under Streaming Provider, select Generic RTMP.
  5. Set the Stream URL.
    For RTMP protocol, set the URL to: 
    rtmp://global-live.mux.com:5222/app/<stream_key>
    For RTMPS protocol, set the URL to: 
    rtmps://global-live.mux.com:443/app/<stream_key>
  6. Ensure RTMP output is enabled.
  7. Click Save.

Step 3: Start Streaming

  1. Toggle on the RTMP output.
  2. Click Save.
  3. Check that the status updates to Streaming.
  4. In your Mux Dashboard, confirm that the stream is Active.

Step 4: Watch Your Stream

  1. To view your live stream, go to Video > Live Streams in Mux.
  2. Click your active stream to access the playback URL.
  3. Open the URL in an HLS-compatible player like HLS.js or TheoPlayer.
  4. Verify video and audio quality.

Troubleshooting

Common Issues & Fixes

Issue Cause Solution
Error connecting to server Incorrect RTMP URL or Stream Key Double-check and re-enter RTMP URL and Stream Key
Status: Pending... Stream establishing to Mux Refresh your browser and make sure Generic RTMP output is enabled

 

Need Help?

If you run into any issues, check out the Mux Documentation or reach out to Videon Support.

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