Refer to this article for updating device software.
Update Instructions
- Ensure that you are logged into your Cloud Control organization and your device is online.
- Navigate to Devices and select All Devices.
- Under Firmware Version, the online devices with an available update will appear in blue text.
- Click on the blue firmware version.
- For Max devices, only the local firmware of the device can currently be updated here. Cloud Agent updates are bundled with the local firmware updates at the present time.
- For Node devices, both the local firmware of the device and the Cloud Agent version can be updated independently here. Cloud Agent updates are also bundled with the local firmware updates to prevent a mismatch of local firmware and Cloud Agent when updating. - For Max devices, you must update the firmware (e.g., UPDATE TO 11.0.0) to update the Cloud Agent.
For Node devices, under the Cloud Update Available prompt, click the update button (e.g, UPDATE TO V1.27.4) to independently update the Cloud Agent only.