FAQs/Troubleshooting

Encoder Control - File Recording

• Why did my file recording result in multiple small files?
• How do I erase files recorded to internal storage?

Encoder Control - RTMP

• Why can't I stream 4K to Facebook?
• Why won't my RTMP stream show up on Facebook?
• Why won't my RTMP stream show up on YouTube?
• Why can't I stream to Amazon IVS?
• Why is the quality of my RTMP stream so poor?
• Why won't my multiple RTMP streams to YouTube work?

Encoder Control - HTTP

• Why am I receiving errors on my HLS/DASH feeds to AWS MediaStore?

Encoder Control

• How do I ensure I have a completely CBR stream being sent out from my Videon?
• How do I turn off an output/stream? (RTMP, File Record, HTTP Pull/Push, etc.)
• Why won't the encoder recognize my inputs?
• What do I do if I receive an error message in Encoder Control?

Device Settings

• Why is the video of my live stream appearing so pixelated?
• What if I have issues with XML Control?
• Why didn't I receive a prompt to enter a password after adding a security password to my encoder?
• What if I forget my security password to my encoder?
• What if I see the message "Error saving data"?

External Storage

• How can I format my SD card or USB drive to FAT32?
• SD Cards and USB Drives

Network and device connection

• What do I do if I cannot connect to my Videon device and all front panel LEDs are solid purple/pink?
• What do I do if I can't get connected to the Videon device?

Hardware

• What are the typical applications of the 3.5mm audio input?
• What do I do if my equipment isn't powering on?

Debug Information FAQs

• "Stale or unreachable neighbors" error logs

Software Updates

• LiveEdge® Core V9.0.0 Features, Maintenance, and Improvements
• How do I update my pre-existing LiveEdge® Cloud agent before updating to LiveEdge® Core V9.0?
• What do I do if there is an issue with my Software / Firmware update?
• V8.3.1/V8.3.2 FAQ

Product Support

• VersaStreamer Product End-of-Life Announcement
• VersaStreamer Product End-of-Life Details