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Videon Help Center
Encoder Control - File Recording
Why did my file recording result in multiple small files?
How do I erase files recorded to internal storage?
Encoder Control - RTMP
Why can't I stream 4K to Facebook?
Why won't my RTMP stream show up on Facebook?
Why won't my RTMP stream show up on YouTube?
Why can't I stream to Amazon IVS?
Why is the quality of my RTMP stream so poor?
Why won't my multiple RTMP streams to YouTube work?
Encoder Control - HTTP
Why am I receiving errors on my HLS/DASH feeds to AWS MediaStore?
How do I ensure I have a completely CBR stream being sent out from my Videon?
How do I turn off an output/stream? (RTMP, File Record, HTTP Pull/Push, etc.)
Why won't the encoder recognize my inputs?
What do I do if I receive an error message in Encoder Control?
Why is the video of my live stream appearing so pixelated?
What if I have issues with XML Control?
Why didn't I receive a prompt to enter a password after adding a security password to my encoder?
What if I forget my security password to my encoder?
What if I see the message "Error saving data"?
How can I format my SD card or USB drive to FAT32?
SD Cards and USB Drives
Network and device connection
What do I do if I cannot connect to my Videon device and all front panel LEDs are solid purple/pink?
What do I do if I can't get connected to the Videon device?
What are the typical applications of the 3.5mm audio input?
What do I do if my equipment isn't powering on?
Debug Information FAQs
"Stale or unreachable neighbors" error logs
LiveEdge® Core V9.0.0 Features, Maintenance, and Improvements
How do I update my pre-existing LiveEdge® Cloud agent before updating to LiveEdge® Core V9.0?
What do I do if there is an issue with my Software / Firmware update?
VersaStreamer Product End-of-Life Announcement
VersaStreamer Product End-of-Life Details