FAQs/Troubleshooting

Best Practices

• Environmental Requirements
• Clearance Requirements
• Networking Ports & Endpoints Requirements / Best Practices
• Network Recommendations & Troubleshooting Tips
• Encoding - Recommended Bitrate
• HTTP Push - Recommended settings

See all 14 articles

Software Updates

• LiveEdge® OS V9.6.0 Software Update Announcement
• After updating to V9.5.0, my Node/EdgeCaster is not allowing me to enable outputs using XML Configuration
• After updating to V9.5.0, my HDMI source is not able to stream through Node/EdgeCaster
• How do I gain access to my Videon Web UI after updating to V9.5.0?
• VersaStreamer Product End-of-Life Details
• How do I update my pre-existing LiveEdge® Cloud Control agent before updating my LiveEdge® OS?

See all 7 articles

Encoder Control

• How do I ensure I have a completely CBR stream being sent out from my Videon?
• How do I turn off an output/stream? (RTMP, File Record, HTTP Pull/Push, etc.)
• Why won't the encoder recognize my inputs?
• What do I do if I receive an error message in Encoder Control?

Device Settings

• How can I stream with only a video signal and no audio present?
• Why is the video of my live stream appearing so pixelated?
• What if I have issues with XML Control?
• Why didn't I receive a prompt to enter a password after adding a security password to my encoder?
• What if I forget my security password to my encoder?
• What if I see the message "Error saving data"?

Debug Information FAQs

• "Stale or unreachable neighbors" error logs

Encoder Control - RTMP

• Why can't I stream 4K to Facebook?
• Why won't my RTMP stream show up on Facebook?
• Why won't my RTMP stream show up on YouTube?
• Why can't I stream to Amazon IVS?
• Why is the quality of my RTMP stream so poor?
• Why won't my multiple RTMP streams to YouTube work?

Encoder Control - File Recording

• Why did my file recording result in multiple small files?
• How do I erase files recorded to internal storage?

Encoder Control - HTTP

• Why am I receiving errors on my HLS/DASH feeds to AWS MediaStore?

External Storage

• How can I format my SD card or USB drive to FAT32?
• SD Cards and USB Drives

Network and device connection

• How can I determine my external IP address?
• What do I do if I cannot connect to my Videon device and all front panel LEDs are solid purple/pink?
• What do I do if I can't get connected to the Videon device?

Hardware

• 1.5G-SDI 720p Color Space Limitation
• What are the typical applications of the 3.5mm audio input?
• What do I do if my equipment isn't powering on?